Questions procurement officers ask most.

Industrial parts used in automation: instrumentation, valves, fittings, sensors, pneumatics and MRO products. We are a stockist — we hold our own inventory in Kuwait and ship it to professional buyers in Kuwait, the GCC and worldwide. The catalogue on this site is the stock. Each product page shows its own live availability.

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Indspare Wholesale & Retail Trading Co. W.L.L., domiciled in the State of Kuwait. Registered address: Shop 11, S1, Nourah Mutairan Mohammad Abdullah Al-Habsi Building, Abdul Monim Riyaz Street, Block 3, Mirqab, Capital Governorate, Kuwait. Email [email protected], phone +965 6665 1231.

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We supply professional and business buyers. Purchases by individuals are accepted at our discretion on the same terms, with any additional consumer rights that Kuwaiti law makes mandatory. You must be at least 18 and, where you are ordering for an organisation, have the authority to bind it. (Terms and Conditions, clause 2.)

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Kuwait; the GCC — Bahrain, Oman, Qatar, Saudi Arabia and the United Arab Emirates; and selected international markets including the United States. (Terms and Conditions, clause 2.)

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Most of it, and the product page tells you which. Each page shows one of three states: in stock with the quantity available, a lead time, or out of stock. That state comes from the same inventory record the warehouse works from, so it is what we actually have rather than a default.

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It means we do not have it on the shelf right now. You can still put it in a quote request, and we confirm the lead time in writing before you commit. A lead time shown on an in-stock part is different: it is the replenishment time, and it only matters if you need more than the quantity on the shelf.

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Only on the parts that carry one, and where a minimum applies it is shown on the product page and enforced in the cart. Everything else can be bought in single units.

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When we confirm it in writing, normally by emailed order confirmation. Listings and prices on this site are an invitation to treat, and your order is an offer to buy; until our confirmation is issued there is no contract. (Terms and Conditions, clause 3.)

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A published directory of the equivalences we hold: a part number from another manufacturer, and the part we stock that can take its place. It is at /store/cross-references, and each entry also appears on the product page of the part it maps to.

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Yes. Type it into the search box. If we hold an equivalence for it, the search returns the part we stock. If we do not, the search says so rather than showing you a page of unrelated parts — at which point ask us, because an absent equivalence is not the same as an absent part.

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Treat it as a starting point, not a sign-off. Each published entry names the differences we found — pressure range, bore, stem type, flow — precisely so the mismatch is visible before you substitute. Under clause 9 of the Terms, selecting a part that suits your application, operating conditions and regulatory requirements remains yours. We supply the part specified in the order; we do not issue engineering certification or design sign-off unless we are contracted in writing to do so.

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The brands page lists every one we hold, with the parts under each. It is generated from the catalogue, so it is current rather than a marketing list.

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To identify the products being supplied. Those names, part numbers and trademarks remain the property of their respective owners. (Terms and Conditions, clause 10.)

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They are published in good faith from manufacturer data or compiled by us. Minor variation between published data and the delivered part — a manufacturer revision, for instance — is not a defect. Where a product is sold by part number, the part number governs if it disagrees with the photograph. Photographs are illustrative. (Terms and Conditions, clause 9.)

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You do. Prices exclude shipping, customs duties, taxes and other country-specific charges; the buyer clears the goods in the destination country and pays any duties, taxes, brokerage and storage levied there. Kuwait does not levy VAT on industrial supplies as at the date of the Terms, which may change by operation of law. (Terms and Conditions, clauses 4 and 6.)

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DHL Express, and other carriers where they suit the destination better. Transit times shown at checkout and on product pages are estimates, not binding deadlines. (Terms and Conditions, clause 6.)

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On delivery of the goods to the carrier. Title passes separately, on payment in full. (Terms and Conditions, clause 6.)

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Card online through Tap Payments, or bank transfer to our nominated account with the details on the invoice. Payment is due at order confirmation unless we agree otherwise in writing. (Terms and Conditions, clause 5.)

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Kuwaiti Dinars. Amounts shown in any other currency are indicative conversions at the day's published rate; the order is invoiced and charged in KWD, and your card issuer or bank may apply its own rate and fees on top. (Terms and Conditions, clause 4.)

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Not on a normal order. The 2.75% card processing fee is non-refundable, so it is deducted in three cases only: a cancellation you initiate on a paid order (2.75% of the amount paid), a refund for a verified defect, and a change-of-mind return (in both, 2.75% of the returned items' value). Returns for damage on arrival or a wrong item carry no fees, and where we cancel — out of stock, supplier issue, pricing error — you are refunded in full with no deduction. (Terms and Conditions, clauses 5 and 8; Return, Refund & Warranty Policy, clauses 2, 3, 4 and 6.)

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When the full purchase price, including shipping, duties and fees, has been received in cleared funds. Until then the goods remain our property. (Terms and Conditions, clause 5.)

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Refunds go back to the card you paid with, through Tap Payments, and take 7–10 business days (Saturday to Thursday) to reach it. A card refund cannot exceed what was charged to that card for the order, less any earlier refunds. Where part of a refund is above that — reimbursed return shipping, for example — we pay that part by bank transfer and contact you for the account details. Refunds are made in Kuwaiti Dinars, so the amount your card issuer credits may differ with its own exchange rate and fees. (Return, Refund & Warranty Policy, clause 7; Terms and Conditions, clause 4.)

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The manufacturer's, for the period that manufacturer states — typically 12 to 24 months on the brands we carry. For a defect appearing after the 15-day window, email [email protected] with the order number and the details, and we file the claim with the manufacturer on your behalf. The remedy and the timeline are set by them. Warranty claims are made by email only; the return request on your order page covers the first 15 days. (Return, Refund & Warranty Policy, clause 5.)

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Tell us within 5 business days of delivery, from the order page in your account or at [email protected], with the order number, photographs of the item from several angles, photographs of the original packaging, and a 15-second video showing the damage or the wrong item. Once verified we issue a return authorisation, arrange the collection and pay for the return shipping, and either replace the item or refund you in full: the value of the returned items, plus the original shipping charge once every item of the order is back. No fees are deducted. After 5 business days (Saturday to Thursday) the right to claim on arrival damage or a wrong item is waived. (Return, Refund & Warranty Policy, clause 2.)

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Submit a defect claim within 15 days of delivery, from the order page in your account or at [email protected], with the order number, a description, photographs, a 15-second video showing the failure, and photographs of the original packaging. If approved you receive a return authorisation and shipping instructions. You pay the return shipping, duties and taxes upfront. Our technical team inspects the item at our Kuwait warehouse within 5 business days (Saturday to Thursday) of receipt. Defect verified: we refund the value of the returned items and the return shipping you paid, less the card processing fee of 2.75% of the items' value, to the original card within 7–10 business days. Not verified, or the damage traces to misuse, incorrect installation or operation outside the manufacturer's specification: no refund. The item is returned at your cost or held for collection for up to 60 days, and the inspection results and photographs are available on request. (Return, Refund & Warranty Policy, clause 3.)

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Items damaged by incorrect installation, over-pressurisation, over-temperature operation or other misuse. Custom, made-to-order and non-stock items. Items where the manufacturer seal is broken without evidence of pre-existing damage. Change-of-mind returns of items that have been used or are not in their original packaging. Claims made outside the windows in the policy. An item you no longer need, or ordered by mistake, can be returned within 7 days of delivery if it is unused and in its original packaging; a 15% restocking fee and the 2.75% card processing fee are deducted from the refund. (Return, Refund & Warranty Policy, clauses 1 and 4.)

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No. Returns are accepted only against a valid return authorisation, and anything sent without one is refused at delivery. The return address comes with the authorisation; write the authorisation number on the parcel. Send it in the original packaging with all accessories, manuals and documentation, by a tracked courier — we are not responsible for a return you send that is lost in transit. For damage on arrival or a wrong item, we arrange the collection instead. (Return, Refund & Warranty Policy, clause 9.)

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Yes. A paid order can be cancelled at any time before the courier collects it, from the order page in your account or at [email protected]. There is no cancellation charge; only the card processing fee (2.75%) is not refunded. Where we cancel — out of stock, supplier issue, pricing error — you are refunded in full. Refunds go back to the original card within 7–10 business days. Once the courier has collected the order it can no longer be cancelled; after delivery, the return terms apply. Custom and non-stock items sold against a quotation cannot be cancelled once the quotation is accepted and the order is confirmed. (Return, Refund & Warranty Policy, clauses 6 and 7; Terms and Conditions, clauses 3 and 8.)

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The policy is the same everywhere, but the economics are not. Where you pay the return shipping — for a defect or a change of mind — shipping to our Kuwait warehouse can be substantial, particularly from the United States, and depends on the weight, the dimensions and the carrier. Customs duties and taxes on that return shipment are yours too, recoverable only if a defect is verified. So check the item carefully on receipt, before opening a sealed package or installing it. (Return, Refund & Warranty Policy, clause 8.)

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Yes, within 7 days of delivery, provided it is unused and in its original packaging. Request the return from the order page in your account or at [email protected]; once we issue the return authorisation, you send the item back and pay the return shipping, including any duties and taxes. We refund the value of the returned items less a 15% restocking fee and the 2.75% card processing fee, both calculated on that value; the original shipping charge is not refunded. An item that has been used, or is not in its original packaging, is not refunded: it is returned at your cost or held for collection for up to 60 days. (Return, Refund & Warranty Policy, clause 4.)

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For the period stated on the quotation, or seven calendar days from issue if no period is stated. (Terms and Conditions, clause 3.)

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No. Custom and non-stock items are sold against a written quotation, and they become non-cancellable and non-returnable once that quotation is accepted and the order is confirmed. (Terms and Conditions, clause 3; Return, Refund & Warranty Policy, clause 1.)

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There can be. Products may be subject to the export-control law of the manufacturer's country of origin — commonly the United States, European Union or Japan — as well as Kuwait export regulations. Complying with export, re-export and end-use restrictions is the buyer's responsibility, and you warrant that you will not re-export, transfer or divert a product to a sanctioned country or restricted entity. (Terms and Conditions, clause 13.)

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The law of the State of Kuwait. (Terms and Conditions; Return, Refund & Warranty Policy, clause 10.)

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Our total cumulative liability on any single order is limited to what you paid for that order. We are not liable for indirect or consequential loss — lost profit, lost production, plant downtime, loss of goodwill — whether foreseeable or not. Nothing there limits liability that cannot be limited under mandatory law. (Terms and Conditions, clause 11.)

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