Privacy Policy

1. Introduction

Indspare ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, company name, and billing/shipping address.
• Transaction data: Details of products purchased, order amounts, and payment status (we do not store full card numbers).
• Usage data: Pages visited, search queries, browser type, IP address, and device information.
• Communications: Emails, quotes, and messages you send us.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and communicate about order status.
• Provide customer support and respond to enquiries.
• Send transactional emails such as order confirmations and shipping notifications.
• Improve our website, product listings, and services.
• Comply with legal obligations and prevent fraud.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your cart contents, login status, and preferences. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We use both session cookies (deleted when you close your browser) and persistent cookies.

5. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and providing services, including:

• Payment processors: Tap Payments for secure card transactions. They process payment data under their own privacy policy.
• Shipping providers: DHL for delivery of orders. Shipping addresses are shared as required for fulfilment.
• Analytics: We may use analytics tools to understand how visitors use our site. These tools collect anonymised usage data.

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order records are retained for at least five years for accounting and legal purposes.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].